FAQ
Answers before you ask.
Everything Singapore business owners want to know before switching to Warely — getting started, pricing and the PSG grant, what’s in the platform, and how onboarding and support work. Still unsure? Book a free demo and ask us anything.
Trusted by 1,000+ Singapore businesses · IMDA pre-approved · up to 50% PSG grant
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Four groups, around twenty questions. Pick where you’re at — or just scroll, it’s all below.
Getting started
What Warely is, who it’s for, the hardware question, and how fast you can be live.
Pricing & PSG
How plans work in SGD, the up-to-50% PSG grant, eligibility, lock-in and paperwork.
Products & features
POS, Ecom, CRM & Loyalty, Soundbox and GenAI — offline, payments and one stock count.
Onboarding & support
How we set you up, what training’s included, local support, adding outlets and data security.
General & getting started
Getting started.
What is Warely?
Warely is a single business-operating platform for Singapore SMEs — POS, online store, CRM & loyalty, Soundbox payments and GenAI tools, all on one login. Instead of stitching together a till, a separate online store, a loyalty app and a pile of spreadsheets, you run sales, stock, payments and customers from one system that talks to itself.
Which businesses is Warely for?
Warely is built for Singapore SMEs across food & beverage, retail and services. F&B operators run counter, QR, kiosk and delivery on one menu; retailers manage in-store and online stock together; services businesses handle bookings, sales and repeat customers. If you take payments and want to keep customers coming back, Warely fits.
Do I need to buy new hardware?
Not to start. WarelyPOS runs on the iPad or Android tablet you already own, so you can pilot it the same day. When you’re ready, add a Warely terminal, receipt printer, cash drawer, kitchen display or self-order kiosk — all configured before they reach you. We’ll match a Singapore-ready bundle to your space rather than sell you a back-room full of boxes.
Can I keep my current hardware?
Often, yes. Warely works with standard tablets, terminals and printers, and during your demo we’ll tell you honestly what you can keep and what’s worth upgrading. The goal is one light, modern setup — not a forced rip-and-replace of gear that still works.
How long does it take to go live?
Most single-outlet businesses are taking live orders within a few days, and many run a same-day pilot on an existing tablet. Larger or multi-outlet rollouts are scheduled around your launch date, with menus or catalogues, hardware and staff training prepared in advance so opening day is smooth.
Pricing & PSG grant
Pricing & the PSG grant.
How much does Warely cost?
Warely is a simple monthly subscription in SGD, with no setup or onboarding fees. Plans start from a single front-counter screen and scale as you add outlets, kiosks and products like Ecom, CRM or Soundbox. Eligible Singapore businesses can offset a large share of the cost with the PSG grant — book a demo and we’ll quote your exact monthly figure based on your outlets and hardware. You can also see plan details on our pricing page.
How does the PSG grant work, and how much can I claim?
Warely is an IMDA pre-approved Productivity Solutions Grant (PSG) vendor, so eligible Singapore businesses can co-fund up to 50% of the eligible cost. You apply through the Business Grants Portal before you purchase; once approved and deployed, you claim the funded portion back. Final eligibility and the funded amount are determined by the authorities — we’ll walk you through what applies to your business on the PSG page or your demo.
Am I eligible for PSG?
PSG is for businesses registered and operating in Singapore, with at least 30% local shareholding, and the solution must be deployed here. Those are the usual conditions, but eligibility is ultimately subject to the authorities’ assessment. Tell us about your business and we’ll give you an honest read on where you stand before you spend a cent.
Is there a contract or lock-in?
No long lock-in. Warely runs on a flexible monthly subscription, and your data is always yours — export it whenever you like. We’d rather earn your business every month than trap you in a multi-year contract. Annual plans are available if you prefer to pay yearly for a better rate.
Do you help with the PSG paperwork?
Yes. We’re an IMDA pre-approved vendor and we guide your PSG application end to end — quotation, the Business Grants Portal submission and the claim — so you’re not deciphering grant forms on your own. You handle the final sign-offs; we make sure everything’s in order before it goes in.
Products & features
Products & features.
What’s included in the platform?
One platform, several products that work together: WarelyPOS for fast counter, QR and kiosk ordering; Ecom for your own online store; CRM & Loyalty for points, vouchers, member pricing and automated win-back campaigns; Soundbox for instant audio payment confirmation; and GenAI tools that help with everyday tasks like product descriptions and customer messaging. You can start with POS and switch the rest on as you grow.
Does it work offline?
Yes. WarelyPOS keeps taking orders and payments even if your internet drops mid-service, then syncs everything automatically the moment you’re back online. A flaky connection at the counter never costs you a sale.
Which payments do you support?
Warely accepts SGQR, PayNow, NETS, major cards and e-wallets through a single terminal, with instant audio confirmation via Warely Soundbox — so staff hear when a payment lands without staring at the screen. Tell us your current setup and we’ll confirm everything on your demo.
Can I sell online and in-store from one stock count?
Yes. Your online store and your counter share one product list and one stock count, so a sale in-store updates what’s available online, and vice versa — no double entry, no overselling, no end-of-day reconciliation between two systems.
Is the CRM your own, or a third-party tool?
It’s our own. CRM & Loyalty is built into Warely, not bolted on from another vendor — so every sale can capture the customer, and points, vouchers, member pricing and automated campaigns all run on the same data that powers your POS and reports. One system, one customer record, no integrations to maintain.
Onboarding & support
Onboarding & support.
How does onboarding work?
Guided, and done with you. Our Singapore team helps you build your menu or catalogue, configure payments and printers, and get your hardware ready — so the system is live before your first shift on it. For multi-outlet rollouts we sequence everything around your launch date so opening day is calm.
Is training included?
Yes — every plan includes staff training. We make sure your team is confident taking orders, splitting bills, handling payments and using the kitchen display or kiosk before you go live, and the interface is simple enough that new hires pick it up in minutes, not days.
What support do I get?
Local Singapore support — a quick message or call away on a +65 line, no overseas queues. You’re talking to people who know the local payment rails, the PSG process and how Singapore businesses actually run, not a generic offshore helpdesk.
Can I add products or outlets later?
Anytime. Start with POS at one outlet and switch on Ecom, CRM & Loyalty or Soundbox when you’re ready; add outlets, kiosks and terminals as you grow. Everything stays on one login and one set of reports, so expanding never means starting a new system.
Is my data secure?
Yes, and it’s always yours. Your sales, stock and customer data are securely stored, access is controlled per user, and you can export your data whenever you like. We treat it as your asset to take with you, not something locked inside Warely.
Still have questions?
Get them answered on a free demo.
A no-pressure 20-minute walkthrough on your own setup — bring any question on pricing, PSG, hardware or going live, and we’ll give you a straight answer. No obligation, no contract.
PSG funding is subject to the authorities’ approval and available while the budget lasts — earlier is better.