Privacy Policy

This Privacy Policy explains how [Company Registered Name] (UEN [UEN]) (“Warely”, “we”, “us”) collects, uses, discloses and protects personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). It applies to warely.ai, our products and services, and our dealings with customers, prospects and visitors.

1. Personal data we collect

We collect personal data that you provide directly — such as your name, business name, work email, phone or WhatsApp number, industry, number of outlets, current systems and any message you send when you book a demo, request a quote, or contact us. When you use our products, we also process data needed to deliver the service (for example account, transaction, inventory and customer records you enter). We collect limited technical data automatically (such as IP address, device and browser information, and usage analytics) to operate and secure the site.

2. How we use your personal data

We use personal data to: respond to your enquiry and arrange demos; provide, support and improve our products and services; process onboarding, billing and PSG-grant administration; communicate service updates and, where you have consented, relevant marketing; prevent fraud and secure our systems; and comply with legal and regulatory obligations.

3. Consent

By submitting our forms or using our services, you consent to the collection, use and disclosure of your personal data for the purposes set out in this policy. You may withdraw consent at any time by contacting our Data Protection Officer (below); we will tell you the likely consequences of withdrawal. We do not, as a condition of providing a product or service, require consent beyond what is reasonable.

4. Disclosure to third parties

We may disclose personal data to service providers who process it on our behalf (for example hosting, email delivery, payment, analytics and CRM providers), bound by confidentiality and data-protection obligations; to regulators or authorities where required by law; and in connection with a corporate transaction. We do not sell your personal data.

5. Transfers outside Singapore

Where personal data is transferred outside Singapore (for example to cloud providers), we take steps to ensure it receives a standard of protection comparable to the PDPA.

6. Protection & retention

We make reasonable security arrangements — administrative, physical and technical — to protect personal data against unauthorised access, use or disclosure. We retain personal data only for as long as necessary for the purposes above or as required by law, after which it is securely deleted or anonymised.

7. Your rights — access & correction

Under the PDPA you may request access to the personal data we hold about you and information about how it has been used or disclosed, and you may request correction of any error or omission. To make a request, contact our Data Protection Officer. We may charge a reasonable fee for access requests and will respond within the timeframes required by law.

8. Cookies

We use cookies and similar technologies as described in our Cookie Policy. You can control cookies through your browser settings.

9. Data Protection Officer

For any question, request or complaint about your personal data or this policy, contact our Data Protection Officer:

Email: [email protected]
Post: [Company Registered Name], [registered address], Singapore [postal code]

10. Changes to this policy

We may update this policy from time to time. The “last updated” date above shows when it was last revised; material changes will be notified where appropriate.

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